Q: Are the basses on the website the actual basses you have in stock?
A: Yes, all basses on our website are in stock except for those shown in our Sold Gallery which are clearly marked as "Previously Sold". The photos shown are of the specific bass for sale, and we do not use stock photos for any of our instruments. (We do use stock photos for amplifiers, speaker cabinets, and accessories.)
Q: Are the items in your Sold Gallery every bass you've sold?
A: No, we keep a sampling of a variety of basses in our Sold Gallery for your viewing pleasure and to showcase certain finishes and woods. Some basses, like custom orders, often do not make it into the Sold Gallery since we usually don't have time to shoot photos before we ship the bass off to its new owner (who of course is anxiously awaiting their new bass!).
Q: What forms of payment do you accept?
A: We accept all major credit cards including American Express, MasterCard, Visa, and Discover issued to customers in the United States, and in most cases to customers in Canada. We cannot process credit cards issued to customers in other countries.
We can also send you a Paypal invoice and can accept Paypal payments for customers in the United States and some international locations (see below for more information on Paypal payments and shipping).
We can sometimes accept a wire transfer from international customers, but please contact us in advance.
Q: Can you sell products to locations outside of the United States?
A: We can sell some items to international destinations, but many items have restrictions on where we can sell them. Please contact us if you are located outside of the United States to check whether we can sell the item you're interested in to your location.
Q: Can customers located outside the United States purchase items using Paypal?
A: We can sell items to customers using Paypal as long as you have a confirmed Paypal address in the United States. We have many international customers that use this option. Typically, their confirmed Paypal US address is a friend, relative, or third-party shipping company. We ship the item to the customer's confirmed Paypal US address, and then the customer is responsible for shipping from that location to their home country. Many of the third-party shipping companies consolidate items going to a particular country, saving the customer shipping costs.
We have customers in Brazil, China, Japan, Kazakhstan, Turkey, Ukraine, and many other locations.
Q: Can I have my item shipped to an address that differs from my credit card billing address or my Paypal confirmed address?
A: We normally ship only to the billing address on your credit card or your confirmed Paypal address. We can sometimes make an exception to this on a case by case basis, so please contact us if you would like your item shipped elsewhere.
Q: Your return policy doesn't seem as generous the big box store. Can you explain why?
A: Our return policy is very similar to most other boutique musical instrument retailers like us that stock primarily unique, custom and hard to find products. It is not practical for us to provide a longer return period or have customers return new items that have been used for days or weeks. At that point we cannot sell the item as new. Most of our customers would not be happy to buy a product marked as new when in fact the item has been used extensively.
We encourage local customers to visit our retail store to try products in person. We provide a low pressure sales experience, and truly enjoy discussing your specific product needs.
For customers located too far away to visit our store, we are more than happy to discuss your product needs by phone or email.
Q: For international shipments, can you mark my item as a gift or change the amount of purchase?
A: We are prohibited from providing any incorrect or fraudulent information on sales receipts, shipping documents and customs forms.
Q: For international shipments, can you tell me what import taxes or fees I will have to pay in my country?
A: We cannot calculate any taxes or fees your country may impose on your purchase when you import a product from the United States. Customers are responsible for any fees or taxes collected by their country.
Q: How do you ship products to customers?
A: UPS is our preferred shipping provider, and we've had excellent results with them since we opened our business. We pack our items carefully to help ensure your item arrives safely. We typically require a signature for the delivery for our mutual protection.
Q: Can you ship items using the US Postal Service (USPS)?
A: In general we ship our items using UPS. USPS does not provide a real tracking system, and while they can be cheaper, we feel that UPS provides a better service to our customers.
Q: Can you ship items to International locations using the US Postal Service (USPS)?
A: In general, the restrictions USPS has on package length, overall size, and insurance amounts make it an impractical option for many if not most international shipments.